Privacy Policy

1. Introduction

Gills & Thrills is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy outlines how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

2. What Information We Collect

We collect and process the following types of personal information:

• Full name
• Contact details (email address, phone number, delivery address)
• Payment information (processed securely via third-party gateways)
• Purchase history
• IP address and browsing behavior (via cookies)

3. How We Use Your Information

We use your personal information to:

• Process orders and deliver products
• Communicate with you about your orders or queries
• Send occasional promotions or product updates (if you’ve opted in)
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Personal Information

We will not sell or rent your personal data. We may share it with:

• Trusted third-party service providers (e.g., couriers, payment gateways)
• Regulatory authorities if required by law

All service providers are POPIA-compliant and may only process your data for the purposes we specify.

5. Data Security

We take all reasonable and appropriate measures to secure your personal information:

• SSL encryption on our website
• Secure payment gateways (e.g., Yoco)
• Restricted access to personal data by authorised staff only

6. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Object to the processing of your data
• Request deletion of your data (where legally permitted)
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at info@gillsandthrills.co.za.

7. Cookies and Tracking

Our website uses cookies to:

• Recognise repeat visitors
• Track browsing behaviour to improve functionality
• Support checkout and cart features

You can manage or block cookies via your browser settings.

8. Retention of Information

We retain your personal data only as long as necessary:

• To fulfil the purposes for which it was collected
• To comply with legal and tax obligations

9. Changes to This Policy

This Privacy Policy may be updated occasionally. Please review it periodically to stay informed of any changes.

10. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us:

• Email: info@gillsandthrills.co.za
• WhatsApp: 0639008538
• Website: https://gillsandthrills.co.za/